Job description
Please state if you are applying for 32.5 hours or 12 hours
To provide a professional, friendly and efficient service to customers, understanding their needs and requirements
Provide advice/assistance to ensure the customer receives a prompt service within comfortable surroundings
Provide, prepare and deliver quality food and beverages
Ensure products, equipment and furniture are cleaned, maintained and fit for purpose reporting breakages promptly
Undertake cleaning duties within the catering facility
Operating the Till System
End of day cashing up routines
Recording daily takings
Stock Control
To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
To deliver customer service in line with best practice. Ensure compliance to relevant policies
To take responsibility for product area, ensure this and product is maintained in line with company best practice and Health & Safety legislation
To display and promote products efficiently and effectively in order to maximise sales
To prepare and cook hot food to customer and visitors
To actively follow company policies – Food Hygiene, Equal Opportunities; Fire Health & Safety
To maintain a good level of personal presentation
To attend staff meetings and training as required
To monitor stock levels and prepare orders for processing and approval through the Duty Manager, allowing for timely deliveries
To maintain accurate records as directed, to include financials and customer statistics for performance and budgetary control
To maintain housekeeping standards:
On a daily basis:
Ensure the Catering area is clean and tidy at all times, with furniture, tables, window sills and shelving dusted regularly and spillages immediately wiped away
Prepare, cook and serve hot food and drink
Ensure all servery bins are emptied, liners are tied securely before depositing contents in the external waste bin and liners replaced
Sinks to be cleaned and floors moped
Start and end of day routines to be adhered to, with particular attention paid to coffee machine, griddle, oil changes, fryer, bainmarie plus standards as defined in the safety log book:
Thoroughly wipe down and polish all kitchen machines
On an ongoing basis:
Wash out and thoroughly clean all fridges, freezer, coffee machine and dishwasher
On an adhoc basis:
Liaise with the Manager to review and make any changes to the menu
Experience requirements
Working within a catering environment
Working within a busy customer facing environment
Working knowledge of till systems
Stock taking – to monitor stock levels and placing orders when necessary
Qualification requirements:
GCSE or equivalent in English and Maths
Food safety catering level 2 or above
Personal character requirements
Good communication skills – to liaise with customers and colleagues at all levels
Good interpersonal and customer facing skills – remaining professional, patient, friendly, polite at times of pressure
Ability to work as part of a team and with minimal supervision, whilst knowing when to seek advice from manager – flexible, multi-tasking
Ability to stand for long periods of time with a good level of physical fitness
Confidentiality and discretion, with an awareness of Data Protection Act
Other points
Benefits:
Company pension
Gym membership
On-site parking